Contact Us
Physical address: 130 Shaftesbury Avenue, 2nd Floor, London W1D 5EU (matches your utility bill)
How can we help?
Account & Security
Password resets, 2FA setup, suspicious activity, and account verification.
Deposits & Withdrawals
Processing times, minimum amounts, supported networks, and failed transactions.
Trading & Orders
Spot, P2P, and limit orders. Order history and trade execution questions.
KYC Verification
Identity verification process, required documents, and approval status.
Report Scam or Fraud
Report suspicious activity, phishing attempts, or unauthorized transactions.
General & Technical
App issues, API access, feature requests, and everything else.
Frequently Asked Questions
Find instant answers to the most common questions.
Click the "Register" button on the top right, enter your email address, create a secure password, and verify your email. You'll be able to start exploring the platform immediately. To unlock full trading features, complete KYC verification from your profile settings.
Go to your Profile → Verification and upload a valid government-issued ID (passport, national ID, or driver's license) along with a selfie. Verification typically takes 1-24 hours. Make sure your documents are clear and not expired.
Click "Forgot Password" on the login page and enter the email address associated with your account. You'll receive a password reset link within minutes. If you don't see the email, check your spam folder or contact our support team.
Navigate to your Wallet, select the coin you want to deposit, and copy the wallet address or scan the QR code. Always double-check the network (e.g., ERC-20, TRC-20, BEP-20) before sending — depositing on the wrong network may result in lost funds.
Most crypto withdrawals are processed within 5-30 minutes depending on blockchain confirmation times and network congestion. Fiat withdrawals to bank accounts typically take 1-3 business days. Large withdrawals may require additional security verification.
Minimum amounts vary by coin. You can check the specific limits for each cryptocurrency on the Deposit or Withdrawal page in your wallet. There's no maximum deposit limit, but withdrawal limits depend on your verification level.
We support a wide range of trading pairs including major pairs like BTC/USDT, ETH/USDT, and many altcoin pairs. Visit the Markets page to see the full list of available pairs, current prices, and 24h volume.
Trading fees start at a competitive rate for both makers and takers. Fee discounts may be available based on your 30-day trading volume. You can view the full fee schedule in the Fee section of your account settings.
P2P (peer-to-peer) trading lets you buy and sell crypto directly with other users at prices you set. Our escrow system protects both parties — funds are held securely until both sides confirm the transaction is complete.
Go to Profile → Security and enable Google Authenticator 2FA. Download the Google Authenticator app, scan the QR code displayed on screen, and enter the 6-digit code to confirm. We strongly recommend enabling 2FA to protect your account.
Immediately change your password, enable 2FA if you haven't already, and contact our support team. We can temporarily freeze your account to prevent further unauthorized access. Never share your password, 2FA codes, or recovery phrases with anyone.
We use industry-standard security practices including cold storage for the majority of funds, encrypted data transmission (SSL/TLS), DDoS protection, and regular security audits. User accounts are further protected with 2FA and email confirmation for withdrawals.
Still Need Help?
Can't find what you're looking for? Submit a support ticket and our team will get back to you as soon as possible.